Management Doesn’t Care - Customer Service Representative The Cigna Group Employee Review

1.0
Apr 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay, helping seniors with their health

Cons

Management doesn’t care for the customer service representative. They are treated like just a number and their personal situations doesn’t matter. They have an attitude when you ask them to do their job.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
4d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, very understanding and kind management

Cons

Very complicated position, things outside of your control aren't taken into consideration when determining metrics so you're negatively impacted and it's really unfair. Equipment issues aren't taken seriously.

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The Cigna Group Response
3d
We appreciate you taking the time to share your experience with The Cigna Group. Thank you for your valuable feedback!
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