The worst job I have ever had - Short Term Disability Claim Manager The Cigna Group Employee Review

2.0
Jan 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Good insurance benefits, alot of training opportunites, pretty nice facilities (massuese on staff, nurse/doctors office onsite for no cost appointments during work hours, gym, hot food available for sale in cafeteria), some really great people do work there and made some good friends.

Cons

I can't speak for the company as a whole, but I can certainly speak for the STD department at the Plano office. They had the most unrealistic work load I have ever encountered, very political bordering on high school clicks, very outdated systems and terrible IT support (CSC), managers who have no idea what you actually do and only reward suck ups who constantly brag about what they do, company values that are not put into practice, low pay, way too many unnecessary meetings, lots of childish "fun" activities that interfere with your ridiculous work load, and probably several others that I have tried hard to bury deep into my subconscious since I quit with no job lined up and little savings almost 6 months ago. I worked there two years before I just couldn’t take it anymore. On average I worked 10 to 15 hours a week of unpaid overtime and my boss refused to acknowledge it. I would think most places would at least say thanks to someone who worked that hard. Again, I can’t speak for the company as a whole, but if you are considering a STD claim manager position, TURN AND RUN FOR YOUR LIFE!

Explore other reviews about The Cigna Group

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

An amazing group of teams that are very knowledgable

Cons

A lot of bureaucratic processes that delay rewarding hard working individuals.

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The Cigna Group Response
3w
Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.
5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
1w
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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