Pros
Flexible work schedule, generous vacation time, onsite cafe and health clinic, convenient office location, I'm having a hard time coming up with anything else.
Cons
Poor management, poor pay, little advancement opportunities, dysfunctional and toxic work environment. The inexperienced team leads who play favorites and micromanage, catty and clique-y coworkers who lack business maturity, old antiquated corporate culture and structure, lots of office politics, out dated systems combined with being forced to endure verbal abuse on a daily basis from your customers made for a really bad environment. If a customer becomes irate, it is put back on you as if it's completely your fault - there is constant negativity with zero praise or appreciation. Non exempt employees are told they have to get an unmanageable amount of work done on a daily basis yet overtime pay was not approved - meaning you work for free or get reprimanded for not having certain things done. You can be a top performer and told that on a regular basis and told that you are next in line for a promotion - but when it comes time for Cigna to put their money where their mouth is, your team lead comes up with a myriad of things for you to work on and says not only do you not get any promotion but your raise is minuscule. Directors are aware of the dysfunction but do nothing to improve it. You have little to no access to HR, you call and wait in a queue and end up at a dead end.
