Home delivery pharmacy - Senior Customer Service Associate The Cigna Group Employee Review

2.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Not many. Coworkers in the call center are nice, but frequently changed. I hear every other part of Cigna is great to work at

Cons

Can't change shift ever. Wfm runs the show with very little wiggle room. Customer centric at the expense of the employees. High call volume every day with no rest between calls. Been on mandatory OT for 9 months

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

avatar
The Cigna Group Response
2d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, very understanding and kind management

Cons

Very complicated position, things outside of your control aren't taken into consideration when determining metrics so you're negatively impacted and it's really unfair. Equipment issues aren't taken seriously.

avatar
The Cigna Group Response
1d
We appreciate you taking the time to share your experience with The Cigna Group. Thank you for your valuable feedback!
See reviews by: Helpful|Rating|Date|All