Fairly compensated but underutilized, bored and frequently confounded by internal politics - Business Analyst The Cigna Group Employee Review

3.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Base pay in on the high side of average for most job titles. In good years I've received as much as 8% additional as performance bonus. 23 PTO days plus an additional 8 paid holidays. Very flexible scheduling by which I mean you can take time off for a doctors appointment or something and make it up on your own honor when you can. Very good about time off for family emergencies or death in the family. These latter items vary tremendously based upon your department and manager; I have a good one in this respect.

Cons

Health plans are all High Deductible and the coverage really is not very good and even as an employee you can expect to get claims denied and have to spend time on the phone fighting to get covered expenses paid for. Many company functions that you would expect to be in-house are either outsourced or off-shored. Try to get a meeting with an actual HR person for example - good luck! Annual performance uses the 'Forced Bell Curve' system so no matter how good your team is, 50% of you are not going to be rewarded and the ranking system, unless you really screw something up, is completely subjective and based heavily upon your manager 'Liking You' rather than you meeting your objectives. Promotional opportunities into the management roles are extremely limited if you are not in one of the "Employee Development Programs" and those are mostly restricted to new college grad hires. Internal politics, both within deparments and across departments is about the worst I have ever experienced in my work career.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
6d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great health benefits, access to multiple voluntary benefits including pet insurance, car insurance, and renters insurance and the premiums are deducted from payroll. Cigna offers health insurance premiums based on the income they pay you, there is an EAP that allows for 10 free counseling sessions, education benefits through Guild, pto based on career level, company provided computer equipment to work from home, Cigna will pay for a separate internet service just for work, and the work culture is inclusive.

Cons

Inadequate pay for the amount of work you do, stingy merit based raises each year, the performance metrics and policies that are difficult to comply with, because some policies and procedures contradict. Job training did not sufficiently prepare me for the added stress from taking back to back calls while servicing 10+ clients including Medicare D. There was not always enough pharmacists and patient care technicians to answer transfer calls timely. We have to wait on hold 20+ minutes for a mandatory transfers, then have to justify having excessive hold times to eMOS.

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