No complaints! - Administrative Assistant The Cigna Group Employee Review

4.0
Jun 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Compensation is average, benefits are great (401k match, insurances, vacation time, perks and discounts). Options to work from home occasionally are wonderful. We have a calendar of FUN external activities for employees to attend to get to know each other (which is great for an almost 400 person department). There is a mentoring program for those who wish to participate, and our department supports local philanthropy efforts. There are fitness classes on campus after hours for employees. The CIO actually knows more people than just his direct reports and makes an effort to get to know employees. HS takes interest in career development. It may differ by manager, but my manager takes the time to find out what my career goals are and helps me develop them. They encourage training, seminars and continuing education. They even have tuition reimbursement!

Cons

HS's transition into Cigna is still ongoing and the systems don't interact which makes everything from calendar management, to travel, to video conferencing a challenge. There aren't really standardized procedures for most things which makes learning as a new employee difficult. If you don't mind just learning as you go then it's fine.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
6d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great health benefits, access to multiple voluntary benefits including pet insurance, car insurance, and renters insurance and the premiums are deducted from payroll. Cigna offers health insurance premiums based on the income they pay you, there is an EAP that allows for 10 free counseling sessions, education benefits through Guild, pto based on career level, company provided computer equipment to work from home, Cigna will pay for a separate internet service just for work, and the work culture is inclusive.

Cons

Inadequate pay for the amount of work you do, stingy merit based raises each year, the performance metrics and policies that are difficult to comply with, because some policies and procedures contradict. Job training did not sufficiently prepare me for the added stress from taking back to back calls while servicing 10+ clients including Medicare D. There was not always enough pharmacists and patient care technicians to answer transfer calls timely. We have to wait on hold 20+ minutes for a mandatory transfers, then have to justify having excessive hold times to eMOS.

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