Frustrated by culture, stymied by management! - Finance Manager The Cigna Group Employee Review

2.0
Mar 10, 2015
Recommend
CEO approval
Business Outlook

Pros

David Cordani has a vision, which he can articulate, like no other CEO. He is inspiring to listen to, whether it be in quarterly town hall meetings or regular videos that he distributes to the business. He empowers the employees to be and make change. However…(see cons)...

Cons

Below David, for several layers of management, it was not about the overall journey…it is about protecting their own space, their own salary/perks, and their own job. Many of the middle and senior managers in the organization do not have the knowledge or experience to lead the rest of the organization on the journey that has been laid out. That leaves lower management, supervisors, and individual contributors spinning in circles, spending time doing meaningless work, waiting endlessly for resources, manpower, or IT projects that usually don't arrive. However, at the end of the year, mediocre performance against lax objectives gives management an opportunity to tell everyone how great a year it was, while shafting the worker-bes.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
1w
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great health benefits, access to multiple voluntary benefits including pet insurance, car insurance, and renters insurance and the premiums are deducted from payroll. Cigna offers health insurance premiums based on the income they pay you, there is an EAP that allows for 10 free counseling sessions, education benefits through Guild, pto based on career level, company provided computer equipment to work from home, Cigna will pay for a separate internet service just for work, and the work culture is inclusive.

Cons

Inadequate pay for the amount of work you do, stingy merit based raises each year, the performance metrics and policies that are difficult to comply with, because some policies and procedures contradict. Job training did not sufficiently prepare me for the added stress from taking back to back calls while servicing 10+ clients including Medicare D. There was not always enough pharmacists and patient care technicians to answer transfer calls timely. We have to wait on hold 20+ minutes for a mandatory transfers, then have to justify having excessive hold times to eMOS.

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