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      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      Customer Service at Cigna Healthcare - Customer Service Advocate The Cigna Group Employee Review

      2.0
      Jun 28, 2015
      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      About 3 1/2 weeks of PTO that you can earn as you work Opportunities to work from home

      Cons

      Call center rules are very strict, not much flexibility. If you miss work (call in) or have an emergency, you are penalized as an employee (even though you are given PTO). You won't be able to help customers as much as you'd like to. Lots of plan/policy restrictions. Don't pick this job if you have a soft spot for people in need. You may not be able to help them the way you want to.

      Explore other reviews about The Cigna Group

      5.0
      Mar 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mentorship opportunities in new areas

      Cons

      None I can think of.

      avatar
      The Cigna Group Response
      4mo
      Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.
      4.0
      May 28, 2026
      Quality review/audit senior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

      Cons

      While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

      2
      avatar
      The Cigna Group Response
      1mo
      Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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