Pros
Flexibility at times (not always), emphasis on agency relationships. Company day at Kings Island- zoo pass entry for a day for your family. Stock benefits.
Cons
They implement big projects before thinking them through and then have to change their direction multiple times and deliver multiple different messages to agents which is frustrating to all parties. Pay is lower than other companies for doing quite a bit more workload than the competitors, automation is great but it's made things worse with all of the defects and creates even more work load on employees. We keep losing people and they are not replacing enough people to help existing teams, there are no raises or perks to having to work double work loads and rarely even appreciation. Things are going down hill fast. Also, to women looking to be hired on, expect to not be treated equally, and this is coming from a male perspective. I've seen this happen multiple times over the years. You are promoted based on who you know, and how well you're liked- not based on your work ethic.