Good if you’re young - Store Manager The Escape Game Employee Review

2.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- excellent customer service training - escape rooms are fun - ability to move - they have a knack of hiring mostly great people - great for a part time job in college or somewhere to work in the summer. - this location has lovely people working there. GM is a great person and will vouch for you. - 401k is good

Cons

- pay (17.5) as low level mgr - ALWAYS on call as mgr and not even making salary, not getting paid for anything you do not in the store. They expect you to solve work problems for people while you’re off. No work life balance. - a current team member died and the company did NOTHING to honor that man. The company was so concerned about saving their own butt that mgmt knew for days but couldn’t tell anyone and just had to show up pretending everything was fine. Completely heartless. - will let you move across the country with expectations of growth then when you get burnt out from working OT for weeks on end they punish you. Zero grace from ops mgmt. local Store managers are usually good. - no holiday pay? That’s insane actually (at least when I was there, would be shocked if that changed) - DO NOT make this you career, especially if you’re college educated. Go somewhere that you can use your degree and be compensated fairly.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

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