Pros
The Escape game, in theory, is a great company. The company is made up of people who truly care about what they are doing. I have met so many incredible people while working here. They are so on top of their standards and making sure every single guest has a fantastic experience, and from a guest perspective, they are absolutely perfect. I absolutely love escape rooms and will forever cherish getting to experience the behind-the-scenes of running one. It is truly a fun job, and would be perfect if management and the higher-ups could get it together. I used to love my job more than anything and wouldn't shut up about how incredible it was, but as I learned more about the company and have been dealing with staff changes, I'm starting to dread going to work. Working at a store with a good manager is truly make or break, and I wouldn't risk it unless you've heard from an employee that your store has good management.
Cons
They simply take this job way too seriously. For a minimum wage job, they hold employees to an extremely high standard and try to justify it by hosting stupid competitions that are supposed to promote well-being, but no one really cares about them other than the managers. The expectation that you have all of the mission, vision, and values memorized is insane. You get coached for the tiniest things. I understand they want to uphold an image, but do they have nothing better to do than sit on the DGPs and yell at the Team Leads the second something is wrong? That doesn't even begin to go into the cameras. They are watching 24/7, and you will spend every minute on shift on eggshells about saying something wrong that breaks one of the rules from the 80-page field guide. When you don't understand something, they get mad that you didn't already know that, as if they expect minimum wage employees, most of whom don't intend to use this as a permanent job, to reread their training material until it is memorized. I have had more shifts than i can count on my fingers that team members have cried in frustration with the work they had to do, and they managment acts like it's all in the name of making the guests happy. To be a good employee, you're also expected to go above and beyond and make birthday cards, fix broken rooms, and grow in the company without any additional pay or benefits. It is simply expected out of the kindness of your heart. There is no pay increase from learning one game to learning them all. Then comes growth. Becoming GES trained makes you stay the second latest and come the second earliest for every shift you're put on, makes you go through an entirely new training program, and learn entirely new programs. All of this work, and you get a couple of cents more. Then the next step is TL. At this point, you are basically doing a manager's work. You are there first, home last, and have to do a THIRD set of training. You are also answering to the company operations now, and will get torn a new one for every slip-up you make. Every angry guest, malfunctioning game, and short staffing is on you to fix, and doing anything wrong will result in paperwork, coaching, and having to write paragraphs to the higher ups about what went wrong. And what does this gain you? A couple more cents an hour. The one thing that I hate about the company is that they offer shared experiences ON TOP of their completely outrageous prices. I used to justify the price to people by saying it was such a great place to work and I see where all the money goes, but with my new management, this isn't true at all. They constantly understaffed and cut early to save every extra penny from getting in the pockets of the people who are making them all of that money. Save yourself the headache and work at a restaurant or something that has any semblance of work, like balance, and don't expect above and beyond from minimum wage employees they do nothing for in return. This job would be absolutely perfect and no complaints if they paid for what they are expecting. This is absolutly not minimum wage work, do better for yourself.