Don't Work Here - Guest Experience Specialist The Escape Game Employee Review

1.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Job attracts creative a fun individuals!

Cons

Management is incompetent, often scheduling 6-7 days in a row with a single day as a break before working you more. The job pays far too little to "disrupt the entertainment industry" The job operates more akin to a cult forcing you to memorize and recite its tenets within a month to keep the job. Despite the company acting like they are a huge deal, almost none of their systems work efficiently or effectively, not even to get into how often the games themselves are broken. They keep you going with promises that within just a few short years, YOU can be managing your own location where you can exploit your own employees with a sub livable wage for 70K a year. There are more competent and better escape rooms to work for, avoid this one like the plague it is.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

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