More cliques than a high school, less pay than any other escape room - Team Leader The Escape Game Employee Review

1.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Work atmosphere is average for an escape room. If things break, and your management cares, they can contact Produce Care for assistance. Product Care may take over a year to send your store a replacement prop/set piece/game component, but it’s technically better than nothing.

Cons

Management is purposefully absent, distances themselves from Game Guides/GES such that you CANNOT report any issues that happen. They promise full time staff benefits, but if you’re scheduled less than 30 hours, you lose them. You are guaranteed to lose your benefits during off season (TEG calls this pre-season). The degree of toxic positivity is ridiculous. Unless you are a kissup every waking moment, you will not be able to grow within the company. TEG is willing to break the law if it makes them profit. A minor should not be working on the Las Vegas Strip at night and expected to close alone at 2am. Pay is less than other escape rooms despite their multi million dollar success. Guest experience specialists (front desk) are expected to be walked all over by customers, completely fold in the face of the slightest problem, and give the guests anything and everything they demand to prevent them from leaving unhappy. Shared experiences (public games) are always, ALWAYS, a risk, and game guides are expected to lie to the public’s face and ignore any issues.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

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