A Perfect Job for the Right Person - General Manager The Escape Game Employee Review

5.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

- Clear Mission, Vision, and Values - High expectations - Graciousness in mistakes from my leaders - Your main job is making relationships with people - You are there to make sure someone has fun - The days go by quickly - Growth is quick If you're the type of person that likes working in customer service & hospitality, likes problem-solving, working with others, and appreciates high standards based around a company and not a person/team, you will want to grow at this company.

Cons

- The culture can go south quickly - Managers will work 45-60 hours/week, while other full-time team members will work as low as 25 hours/week - Work/life balance can be bad, but it has gone through improvement - Deep cleaning, sometimes vomit, blood, and other bodily nastiness Despite what you may think, this is not a chill job. If you are looking for something where you can hang out with your co workers and relax, you will be frustrated by the amount of work when not running games. While this job looks like a chill place on the surface, your managers expect a lot from you, and that is either really rewarding or really overbearing.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

1
See reviews by: Helpful|Rating|Date|All