It was amazing until i wasn’t - Anonymous employee The Escape Game Employee Review

3.0
Nov 9, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible schedule - Fun Work Environment - Great co-worker's - Great insurance plan - Growth is heavily encouraging so you are not stuck in certain positions (also fit into cons) - Will help pay for relocation if you plan to manage new or established stores - Promotes Positive reinforcement - PTO/Vacation time is always honored if placed before 2 week deadline

Cons

- Work/Life balance is tough to manage as you are asked to always be ready even on your dedicated off days - Hours are pretty scarce during "pre-season" if you are not management - Pay is not livable in many cities - Have favorites - Cult-like - You will eventually hit a growth barrier if you are not in a popular location - Guests clearly take advantage of company policies, but we are not allowed to call them out - Ideas/suggestions that we felt would better the store were never really looked into, or just outright shut down.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

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