Jenga, as a company. - Anonymous employee The Escape Game Employee Review

1.0
Jan 29, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to honor god with your hard work. Yep. Seriously. There is a “value” focused on God and they make people recite this. Part of performance reviews will use this against you if you don’t.

Cons

Pay isn’t competitive, you could likely find a pay increase by demoting into another company and I’m currently pursuing such. Hours expectations are insane with salaried managers workings 47-52 hour weeks for entry level pay. Hourly managers have their pay actively cut in such a way as to make sure their overtime rate keeps them in poverty. All the while they say nonsense like “there’s no work life balance, there’s just life” like they aren’t sucking the life out of their front line team members. Training is embarrassing, Zini once said “the only thing worse than training staff and having them leave is not training them and having them stay” good news is you don’t get either. Training often gets short changed due to staffing needs and unending turnover means you can ignore the training process again in 2 weeks after another round of the cringiest orientation imaginable and having to explain the integrity value to puzzled and often offended looks. Maintenance is pathetic and the combination of tight spaces, lack of time given to repairs, and never ending list of other things needing doing means our games are priced like a premium product but held together by duct tape and ignorance while being run by someone focusing on another game half the time. The booking team sucks. I’ve never seen a company establish so many rules just to abandon them the moment a customer wants to. Career development basically means moving cities which just isn’t it for a lot of people. You aren’t making careers here, you’re being funneled into the system. Even the ops team is clearly overworked and the constant growth means they are forced to cover for more and more under paid under trained and overworked people who only exist here because they don’t feel they have other options. Do not work here.

Explore other reviews about The Escape Game

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

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