Hands Down the Most Stressed I've Ever Been - Ability Analyst The Hartford Employee Review

If you somehow thrive on stress, this is the job for you. The training seems decent but as soon as you're cut loose, your team leader will start loading on the work (and most have never processed a claim themselves so they have no idea what the workload feels like). If you somehow manage to keep up with your work, you will be asked to put aside getting ahead, which is never, to help members of your team if they're behind. The caseload is impossible. They expect you to answer your phone whenever it rings and there are daily emails with a chart of every analyst with their phone metrics. You essentially spend the whole day on the phone getting screamed at and your manager DEFINITELY doesn't want to help you when a situation gets escalated. And most escalated issues are due to the workload. There is no way you can process new claims, call a new claim ain't to introduce yourself (WHY is this a thing? Send an email!) and then try to maintain the other 200 files in your caseload in 40 hours a week. There is barely overtime and when there is, if you don't use it, you will be ratted out by your teammates. Your teammates bully you to help them constantly. If you take time off, you're told your work will be divvied to the team. Nope. That doesn't happen. If you or your child gets sick and you call off, guess what, you will have a heap of work the next day you'll never get through. Your worth is based on metrics and if you give any negative feedback to a manager, don't worry, it'll come up on your review. The accountability stops at the analyst. The team leaders and management only care about numbers. I can't tell you how people I've seen suffer panic attacks at the desk or call off to go see a psychiatrist. I worked with one person who had to be on heavy anti-anxiety mess just to get through the day. They eventually quit because their health and mental state was deteriating so quickly. Subsequently, that same employee received a letter from The Hartford saying they made an error with her paycheck and overpaid her. She had to pay back the amount in 10 business days or it would be sent to a collection agency. That said, for customers, if they're overpaid, they'll write it off if it's under a certain amount. But nope, not for the employees. Pay up or get ready for the nasty phone calls.