Prepare to be burnt out and unappreciated. - Anonymous employee The Help Group Employee Review

1.0
Apr 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The agency is well-known and offers a good amount of training opportunities. Many staff members truly care about the kids.

Cons

The structure of things is awful. Laughable pay for the staff stuck in the trenches who get hit, kicked, screamed at (by kids and parents). No emotional support when feeling burnt out. If you perform well, they reward you by giving you more work than the overwhelmingly large amount you have without so much as a "thank you." The free health insurance is awful. Staff call-outs are constant and turnover is inevitable (not that management does anything to retain staff). Willing to risk the safety and wellbeing of staff in order to save face and keep the numbers good.

Explore other reviews about The Help Group

5.0
Apr 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Mission‑Driven & Meaningful Work -Opportunities to build experience in behavioral health, special education, social work, psychology, and counseling -Strong focus on diversity, equity, inclusion, and accessibility.

Cons

Fast‑Paced, High‑Needs Environment - Builds strong prioritization and crisis‑management skills

1.0
Apr 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Staff are dedicated and mission-driven - Employees work hard to support students/clients despite systemic challenges

Cons

- Executive leadership: the CEO’s leadership approach is widely described as inconsistent, indecisive, and lacking clear strategic direction. There is no clearly communicated long-term vision or multi-year plan, which limits organizational alignment. - Lack of strategic clarity: Departments are expected to develop goals and strategies without a defined organizational roadmap, resulting in fragmented priorities and inconsistent execution across programs. - Disregard for expertise: Subject-matter expertise and licensed professional recommendations are not consistently incorporated into decision-making. - Program-level decisions are at times overridden without clear rationale, limiting effectiveness and undermining professional autonomy. - Lack of accountability: There are recurring instances where prior decisions are not acknowledged or are attributed to others, leading to confusion and reduced trust in leadership. - Misalignment with evidence-based practice: Data-driven or research-based recommendations are not consistently prioritized, with decisions sometimes driven by intuition rather than established best practices or educators. - Organizational strain: Leadership decisions contribute to misalignment across departments, particularly between therapeutic and educational services, impacting consistency of care. - Workplace culture: Employees report a lack of trust from leadership regarding productivity and workload. There is a significant gap between expectations and actual capacity, contributing to burnout. - Ineffective communication and conflict avoidance: Difficult decisions are often delegated to mid-level staff rather than communicated directly by executive leadership, placing unnecessary strain on teams.

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