Unrealistic expectations and cliquey culture hinder potential - Account Luxury Manager The RealReal Employee Review

1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with designer items and high-value clients might sound appealing at first, but the overall experience fell far short of expectations. The environment and management made it difficult to enjoy what could have been a great role.

Cons

Constant driving and long hours, including weekends, just to attempt hitting unrealistic quotas. Pay is low for the workload and expectations, with heavy micromanagement throughout. High turnover is a clear issue—many inherited clients complained about inconsistency, lost items, and lack of follow-through. The culture feels cliquey and unprofessional, and the company’s polished linkedin image does not match the actual day-to-day experience.

Explore other reviews about The RealReal

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

it was really easy and great benefits

Cons

doesn't help to build a real career, and not a lot of learning involved or real experiences

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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