There are better jobs out there save your self. - Customer Returns Specialist The RealReal Employee Review

1.0
Jun 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Free pizza but you'll get tired of it. You'll meet some amazing people.

Cons

I wouldn't be a decent person if I didn't warn the next person about this place. There are no words to describe how unprofessional my experience at trr has been! It's worse than high school. I never worked in a more shady/caddy/ and toxic environment than this. Dear upper management ..don't be fooled by "Goals" being met that doesn't mean employees are happy. Trr has no culture what's so ever. Management will blame people's attitudes for the poor moral of the team when its just a reaction to poor attitude, unprofessionalism, fakeness and shadiness. I have never worked in a place with a manager more unprofessional & childish than this one. Changes have to be made ! So sad that people are scared to go to HR Because their scared of retaliation & have no hope that anything will be done to protect them. Most employees feel HR is there for the protection of the company, and not the people. This place will forever be a revolving door where the good talented people will desperately look for an escape plan & run out fast because of how terrible their experiences have been. I have witnessed numerous people from different departments outside crying because of how bad the work environment is. Look around theres different faces every couple of weeks. Having any kind of confidence will be your enemy at this company. As well as having any sort of positive opinion towards change. A company that prides them self on luxury goods who caters to a higher end clientele can't even give employees who work tirelessly to get their job done a positive work environment worth their time. Finally, Please do not expect any incentives, bonuses, any sort of appreciation for giving you're all to the role.

Explore other reviews about The RealReal

5.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Everyone is amazing here, best ever

Cons

None it’s a dream job

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The RealReal Response
10mo
Thank you for your review! We’re thrilled to hear that your experience has been so positive and that you feel supported and inspired by the team. It's incredibly rewarding to know that you view this as a dream job, if you have any additional comments or concerns, please reach out at https://therealreal.allvoices.co/.
2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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