THE CURRENT EMPLOYEE REVIEWS ARE FAKE HOW ARE THEY STILL UP? - Manager The RealReal Employee Review

1.0
Nov 7, 2017
Recommend
CEO approval
Business Outlook

Pros

none. clearly the people that work here are made to post positive reviews. just a few months ago their rating was 2.2. no coincidence that the reviews are only days apart? all saying don’t believe the negative reviews....... WHERE ARE THE FILTERS

Cons

everything. from the interview onwards you will second guess yourself and your work. cattiness reigns supreme. no one doesn’t want to be promoted let’s get that clear but without opportunity what are people supposed to do. PTO is a dirty word

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The RealReal Response
8y
Thanks for expressing your concerns. Both Glassdoor and The RealReal are committed to supporting all employee comments on this forum. We have many roundtables and opinion surveys and very much welcome your comments, and want to improve. We promote very much from within, and we hope you can enjoy TRR more.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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