Negative experience - Anonymous employee The RealReal Employee Review

1.0
Jan 18, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I am reading all of the reviews on here and its honest people who left The RealReal because it's a bad place to work and when they leave their valued opinion on here HR hops on and gives a positive review that's super defensive.... it's pretty obvious that the positive reviews on here are not authentic.

Cons

The turnover here is insane. Horrible work environment, no room for growth. Managers don't want you to grow and will take all of your credit instead of helping you progress. Only negative attitudes from management and executives and everyone works in fear. Micromanagement when it's not needed and it's not a team environment. Everyone sits quietly and seems so unhappy. It's extremely clicky and if you don't have your little 'circle' you won't have any relationship with your coworkers. I have never felt so undervalued or alone at a company before, it actually just makes me sad that I spent my time and energy there. I wouldn't recommend this place to anyone.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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