Luxury Manager, Los Angeles - Luxury Manager The RealReal Employee Review

1.0
Feb 23, 2018
Recommend
CEO approval
Business Outlook

Pros

The only Pro about working for this company is meeting and working with great clients/people throughout the city.

Cons

The pay is extremely low for the amount of work that is required. The commission is an embarrassment and goals are constantly increased to make it impossible to make the money they say you have the potential of making during the interview process. Management is under qualified and the corporate office is a hot mess, completely unorganized and inefficient. They deceive clients, telling them certified gemologists are valuing their luxury jewelry pieces when in fact very few of the gemologists are actually certified as gemologist. They say they are 100% authentic guaranteed, when items slip through the cracks because they know that the fake is so good the end user wont even know they have bought a faux item.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

1
See reviews by: Helpful|Rating|Date|All