Great Industry Job and Opportunity; Management structure needs work - Photo Production Assistant The RealReal Employee Review

3.0
Apr 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Free lunch, great networking opportunities, learning valuable and translatable knowledge, the photo team stuck together; teamwork was very strong and supportive. Generous and mandatory overtime and an incentive percentage program are opportunities to make more money. Great benefits and perks.

Cons

Company is a revolving door. Class action suit waiting to happen if they don't listen to the needs of their employees. Paying NJ state taxes if you commute from neighboring states. Too many changes in upper level management. Management can play favorites/politics sometimes.

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The RealReal Response
7y
Hello! Thank you so much for your constructive review as we truly appreciate your words & suggestions. We would absolutely welcome to speak with you 1:1 to make sure we understand your concerns and advice to build further engagement. Thank you again for the work you do and choosing to be part of our company!

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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