just another 'disgruntled' worker here - Copywriter The RealReal Employee Review

2.0
Nov 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits, free bagels on Fridays (I guess that's a pro?), shuttle bus, $50 Eatclub stipend monthly. The job is not terribly hard, but as all the headlines say, it's quite difficult to take the time to authenticate each and every item with our quotas (but we manage). It's very cool to see all of these products come in that I wouldn't see elsewhere. I will say that our training is getting more intricate and there is an obvious effort to better our practices and authentication process. Ever so often we have higher-ups come and visit the warehouse, but it always feels forced. It's very us and them. They stop by every few months to say hey, we're here for you, and then leave. Don't really know if that's a pro or con, as I know many other large companies hardly ever have their CPOs come to the warehouses as often as they do.

Cons

HR and management are god awful. No room for growth. I wonder how many employees end up in their corporate offices after working in their warehouse facilities when they make it so difficult to change positions or move up. You have to be in one role for a year if you want to switch to any other type of role. Management hardly gives you any time off. It's as though keeping your job > living your life. Replacing us with automation goes to show that the copywriting position that once was is really quite a simple task now, and yet we get all the blame when we make mistakes. Furthermore, if you're going to replace much of what we do, why not allow us to take time off?! I enjoy writing and looking at vintage or archival pieces when we receive them, but by allowing automation to replace our copy, I think it undermines the history and thought of designers' works. If this is a fashion company, then you should be highlighting highly-coveted archival pieces. I have seen so many famous pieces sell for much cheaper than market price because copywriters do not have proper training or education on fashion history.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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