Believe Forbes and CNBC. The company is gaslighting its own employees. - Copy Writer The RealReal Employee Review

1.0
Nov 20, 2019
Recommend
CEO approval
Business Outlook

Pros

I don't know what to say. Free bagels? Sometimes?

Cons

Imagine being treated like you're in a sweatshop, being told to reach a goal of 180 items of clothing an hour that you have to authenticate as an untrained employee being paid $15 an hour for 10 hour days, and then getting told that the Forbes reports that say exactly that are "lies" from an email from the CEO. The company's management structure has obviously been flawed for quite some time. I don't know where Julie (CEO) got this idea of treating people like they were expendable, but nobody there is set up to succeed. The audacity for the CEO to say that Forbes is making up the quotas and the fact that we absolutely authenticated items? Why not just admit the truth and redesign your management structure. As a Copywriter, I went to several Authentication trainings that were mandatory, and assigned specifically to the Copywriting team. We would watch a slideshow, then be handed items trying to guess if they were authentic or not. There was no test to pass, and afterwards we would refer to the same slideshow. Not only did Copywriters authenticate items, but if it turned out that we thought that they were authentic but were not, we would receive demerits which would eventually lead to firing if we had enough. So the job is - measure the entirety of an item, write down the description including size, color, silhouette, closure, etc. etc., write an actual description for the site according to a formula, authenticate the item, write the exact fabric percentages, and do this entire process at least 180 times a day or get fired. Anyone at the warehouses will tell you this. It's not a secret. There is no conspiracy against the CEO or the company. This is frankly just the truth and Julie being caught in the act of managing poorly. One may also wonder why their warehouses are located in areas of the country populated mostly by people of color who need the immediate employment, even if it's short-lived. But that's none of my business.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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