Retail Growing (too fast) Pains - Customer Experience Manager The RealReal Employee Review

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

When you don't reach your goal, they do get on you/

Good peer group of women on the team. Mileage reimbursement is provided.

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.