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      The RealReal

      Engaged Employer

      The RealReal reviews

      Constant Change, Managers Won't Care - Senior Authenticator The RealReal Employee Review

      3.0
      Sep 2, 2021
      Senior authenticator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches a few times a month, free bagels on Thursdays. Some room for growth after years.

      Cons

      Management and coworkers change so quickly because they expect so much. The expectations are similar to Amazon where you have to authenticated/measure/ and write details of a certain number of items per hour (sometimes 28 depending on your category) and you're tracked what you're doing every minute you're working. The biggest complaint is that hours are always cut so you'll often work closer to 32 hours, sometimes less than 30 because there's no product. In my experience, it's a high pressure job with a lot of expectation with little reward.

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      The RealReal Response
      4y
      Thank you for your review and comments. We are happy to know you are enjoying some of the perks of working here. We are committed to growing and developing our teams from within and appreciate your acknowledgement of the growth opportunities at TRR. We recognize our e-Commerce roles involve commitment, flexibility, and diligence from our employees, and we thank our teams for all that they do for TRR. Please know that we are always evaluating daily quotas and incentives to support our employees and create balance and reward our teams for their hardwork and dedication. If you have any other specific feedback, please reach out to your People Business Partner directly or email trrfeedback@therealreal.com.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      1.0
      Jul 12, 2026
      Luxury manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Consignors new and existing!

      Cons

      Micro Management to the Extreme, Upper and Middle Management does some of the worst job ever in handling customer concerns and most of the time chooses not to respond. The items are sold on the cheap as it is really ridiculous and customers are unhappy. Don’t give customers copies of contracts that they signed instead refer them to the online where the contract is constantly amended.

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