Laughable experience. - Wardrobe Department The RealReal Employee Review

1.0
Oct 27, 2014
Recommend
CEO approval
Business Outlook

Pros

It's great to learn the basics of luxury brands. Would be a great base for anyone interested in fashion. This place is a stepping stone, not a permanent position. Lots of free lunches are also exciting.

Cons

Working for this company is an absolute joke. Upper and middle management appear to have no idea what they are doing. They do not know how to properly guide their employees. They are very gossipy and if you're not careful you can get caught up in the high-school like drama. I was surprised to see the men even act this way. The CEO doesn't care about anything but making more money and of course her precious Birkins. It's true what the other reviewers said, she will talk down upon her employees well within ear shot. Nobody likes to go into work feeling unsure about their superiors or their environment but that's exactly what you'll get. My manager ended up being stripped of all of her managerial duties and I was left in limbo for a while with no superior. Yikes. While this company may be a start-up, it needs to take itself more seriously. The managers here did not get their jobs based off of experience, they got the job based on having a friend who already worked there. Overall, it's a complete mess and I would not recommend this company to anyone. However, if this company is anything like the CEOs last company then I'm sure it won't be in business for long.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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