Unrealistic expectations - Luxury Manager The RealReal Employee Review

2.0
Oct 7, 2021
Recommend
CEO approval
Business Outlook

Pros

None! They overwork employees with outlandish quotas and don’t really care about their consignors other than to “get” their items. So you are also on the front line with no meaningful way to offer customer service to your clients. Company only wants to IPO

Cons

As above. I think best thing was bagel Friday’s.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Remote -Great coworkers -Flexibility -Monthly opportunities to earn additional funds from contests

Cons

-CONSTANT company wide and departmental changes (workflow, leadership, structure, SOPs, tech, systems, CRM operations, expectations, etc.) New SOPs are very often implemented without being fully fleshed out or thoroughly tested. Just about every month there’s some new standard or expectation being implemented and leadership expects everyone to be extremely positive about it and 100% flexible. Criticism and feedback can feel like walking on eggshells with senior leadership. -Pay is extremely low compared to industry standards. With the constant adjustments and flexibility required from bdr’s, the low pay can make the work feel completely unsustainable and draining- which explains the high turnover. Most people stay in the role for a year or two before moving on or getting let go due to performance.

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