Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      The RealReal

      Engaged Employer

      The RealReal reviews

      The Company Reputation is Breaking - Account Luxury Manager The RealReal Employee Review

      1.0
      Oct 17, 2021
      Account luxury manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is very nice--I wish we saw each other more :/

      Cons

      constantly loses and breaks things--managers are given no power to fix it and no one wants to come back to work with us--no commission until you've 100% attainment which like three people reach a month--you are actually cold calling people during the work day, almost 100 people with is mentally and emotionally exhausting. Gave us a presentation basically saying that we should not expect to be promoted here.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jul 15, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Remote -Great coworkers -Flexibility -Monthly opportunities to earn additional funds from contests

      Cons

      -CONSTANT company wide and departmental changes (workflow, leadership, structure, SOPs, tech, systems, CRM operations, expectations, etc.) New SOPs are very often implemented without being fully fleshed out or thoroughly tested. Just about every month there’s some new standard or expectation being implemented and leadership expects everyone to be extremely positive about it and 100% flexible. Criticism and feedback can feel like walking on eggshells with senior leadership. -Pay is extremely low compared to industry standards. With the constant adjustments and flexibility required from bdr’s, the low pay can make the work feel completely unsustainable and draining- which explains the high turnover. Most people stay in the role for a year or two before moving on or getting let go due to performance.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: The RealReal jobs | The RealReal salaries | The RealReal benefits | The RealReal interviews
      The RealReal reviewsThe RealReal Account Luxury Manager reviewsThe RealReal review