Toxic - Account Luxury Manager The RealReal Employee Review

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

When you don't reach your goal, they do get on you/

-Remote -Great coworkers -Flexibility -Monthly opportunities to earn additional funds from contests

-CONSTANT company wide and departmental changes (workflow, leadership, structure, SOPs, tech, systems, CRM operations, expectations, etc.) New SOPs are very often implemented without being fully fleshed out or thoroughly tested. Just about every month there’s some new standard or expectation being implemented and leadership expects everyone to be extremely positive about it and 100% flexible. Criticism and feedback can feel like walking on eggshells with senior leadership. -Pay is extremely low compared to industry standards. With the constant adjustments and flexibility required from bdr’s, the low pay can make the work feel completely unsustainable and draining- which explains the high turnover. Most people stay in the role for a year or two before moving on or getting let go due to performance.