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      The RealReal

      Engaged Employer

      The RealReal reviews

      Weird Experience - Customer Service Representative The RealReal Employee Review

      3.0
      Nov 1, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really kind coworkers Free coffee Shuttle from bart station Clean Offices Pretty decent health benefits Free bagels on Friday

      Cons

      One of the most depressing jobs you will ever experience.... 80% because of the customers are the worst. they will literally curse at you. wish you dead and they are just bad for someones mental health. 20% there are no mental health breaks/day offs for this job. After being screamed and degraded for 8 hours/ 40 hrs a week it can take a toll.... I've seen people who work in the client services department CRY, and have emotional breakdowns.... and for $20-23 bucks an hour- ITS NOT GIVING...... Management has no structure on how to make decisions in CS. they always want you to double check and be right WITHOUT them being asked.... its so annoying and confusing. Alot of favoritism going on. bad mental health. Quotas to reach or else they start micromanaging and pinging you.

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      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jul 15, 2026
      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Remote -Great coworkers -Flexibility -Monthly opportunities to earn additional funds from contests

      Cons

      -CONSTANT company wide and departmental changes (workflow, leadership, structure, SOPs, tech, systems, CRM operations, expectations, etc.) New SOPs are very often implemented without being fully fleshed out or thoroughly tested. Just about every month there’s some new standard or expectation being implemented and leadership expects everyone to be extremely positive about it and 100% flexible. Criticism and feedback can feel like walking on eggshells with senior leadership. -Pay is extremely low compared to industry standards. With the constant adjustments and flexibility required from bdr’s, the low pay can make the work feel completely unsustainable and draining- which explains the high turnover. Most people stay in the role for a year or two before moving on or getting let go due to performance.

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