Absolutely terrible culture, life-work balance and pay structure! - Merchant The RealReal Employee Review

1.0
Feb 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Catered lunches on Tuesdays Christmas day and one weekend a month off Fashion environment with great product Lasting relationships with co-workers

Cons

The positive reviews of this company were clearly written by management, based on the wording and lack of honesty. The environment is truly toxic and morale extremely low. I often overheard management speaking negatively about the employees and their plans to fire them. Six people were laid off the first two months I worked there and there was very high turnover. The life-work balance was so horrific and you were expected to work on holidays, days off and nights. Based on the hours I worked and my salary, I was paid $5.75 an hour. An employee above wrote that she has nightmares about working for The RealReal and I couldn't agree more. If you are considering working for this company, please take a minute to read these reviews and at least talk to someone who worked there. Ask them specifically about the management, culture and compensation.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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