Dismal at Best - Anonymous employee The RealReal Employee Review

1.0
Apr 29, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free junk food and since there is a 20 word minimum - This company is a circus, so that's been fun to observe

Cons

This company is constantly patting itself on the back for a job well done, yet how in any sane realm could a company have 100 million in ARR and still be deep deep in the red? The business model isn't scalable. The CEO is extremely nasty unless you work upstairs and partake in the Kool-aid. (Not to mention the fact that ever since TRR took over their Glassdoor account several 5 star reviews with basically identical phrasing e.g. 'hyper-growth' and the like have cropped up, hint hint). This company is full of people who are 'working hard' but what it is that anyone is working on is incredibly difficult to discern. If you don't look busy with your behind in your chair, then others will point to you as someone who isn't a good worker. There is not a 'quality over quantity' culture here. This company is a clever amalgamation of smoke and mirrors and I will say that it is astounding that it hasn't collapsed in on itself like a dying star, although when it does the fallout should be spectacular.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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