Sinking ship- unhappy employees and clients - Luxury Manager The RealReal Employee Review

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

When you don't reach your goal, they do get on you/

- Great coworkers - Handle fun products - Front line works their tails off

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.