Beware of the false sense of reality working here - Group Manager The RealReal Employee Review

1.0
Mar 7, 2023
Recommend
CEO approval
Business Outlook

Pros

work from home company devices

Cons

I don't even know where to start but all I can say is beware. This entire place is a total scam. The entire leadership team is a bunch of phonys. They pretend like they care about you as an employee and in the end youre just a number Managers are here to micromanage their salespeople to make sure they have done enough harassment to the consignors for the day. If there is anytype of issue senior management turns a blind eye. You are told the earning potential is through the roof when in the end you can barely pay your bills with the money you are earning at this dumpster fire. Majority of people are miserable and its a bomb waiting to go off. Opinions are not valued and if you share them you are seen as a negative employee. Regardless of performance, you will never grow. Salaries are not levelset across the company. Depending on your VIP base that is the only way you will perform. If you have a crappy VIP list you are doomed although your counter part who has one that is worth millions will be a top performer. Look at your numbers and seek true sales talent. This is just the beginning of a mass exodus.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

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