Avoid this company like the plague - Luxury Manager The RealReal Employee Review

1.0
Apr 2, 2023
Recommend
CEO approval
Business Outlook

Pros

I can’t think of anything at all.

Cons

I wish I listened to the reviews before I worked here. I thought, “how bad could it be?” Awful and truly terrible company to work for. You are at best a glorified UPS driver with unrealistic goal expectations and terrible pay. No upward mobility whatsoever, and I have never been so micromanaged before in my entire career. I was actually a good employee, and for the most part hit my goals. Though, I pretty much had to harass people for their things because that’s what the company wants you to do. The management would harass their employees to harass their base, which was so stressful. Management would push for their teams to work weekends and even work during vacations, if you were even lucky enough to get it approved. Everyone there is miserable, including most consignors since the majority of their things were lost, damaged, or sold at the lowest price. Customer service would also fumble the ball so many times with the consignors, that you would often lose them, thus you losing units to your goal. Also, because of customer service being absolutely no help, the consignors will blow your phone up 24/7 and there’s nothing you can do about it other than be their punching bag. The favoritism is so noticeable and the turnover is high. Do yourself a favor and run. They’ve already done multiple layoffs and I don’t doubt they’ll have more within the short future. This company is hemorrhaging money.

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The RealReal Response
2y
Thank you for your honest feedback, at TRR we value and prioritize safety for all of our employees. Regarding your comment on management, there are many initiatives currently in progress to improve these areas including leadership training, evaluating goals & quotas, and defining career paths to ensure transparent and achievable growth within the organization. We appreciate your recommendations and your feedback is instrumental in helping us improve our current practices.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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