Toxic work environment that fails to listen to employee input - Inventory Specialist The RealReal Employee Review

2.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Monthly bonus on top of pay.

Cons

The hideous work uniform that’s strictly enforced but it looks severely off brand as it’s not elevated. An employee will literally come in looking well put together; prim and proper an example would be head to toe all black and will be threatened to put on an ugly dingy green sweater/shirt that’s not complementary or elevated at all. Half the store has different shades of greens and textures and it’s such an eye sore and over saturated as there’s the same shade green plastered throughout the store. The shirt literally shoots your confidence down tremendously the moment you have to put it on. The uniform policy has lowered the moral of the store immensely since it was rolled out in 2021. It’s a disappointment that it’s been brought into 2024 here at the weho location especially with the remodeling of the store and rebranding. We would all look better in all black, like most luxury retailers that have a uniform policy.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great coworkers - Handle fun products - Front line works their tails off

Cons

- Senior Leaders (some Sr. Mgrs, mainly Directors and up) really don't do much but sit in meetings and blame their teams for their leadership deficiencies. Not to mention they love to never be in office but can't wait to tell you why you should be there. - Changes are constant: Quality Standards, SOPs, Order of Ops, CRM - With little to no training or guidance. The 3 auth centers operate "the same" but really there are drastic process differences in each along with leadership. - Leaders do anything to deflect blame and responsibility. The front lines are worked to exhaustion with unrealistic goals (if TRR was serious about their standards and what they offer).. Rather, people process at lightning speeds just to fill the warehouse with garbage. - Sr leaders of Operations quell issues and disguise problems to C Suite - Toxicity within leadership, everyone is playing defense which does not help solving problems. - No feedback is taken, ideas are shot down. - Vacations/breaks dont exist if you are a leader. No respect for time off. - Churn and churn. Front line staffing is a revolving door.

1
See reviews by: Helpful|Rating|Date|All