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      The RealReal

      Engaged Employer

      The RealReal reviews

      Great pay/ benefits - High Risk Authenticator The RealReal Employee Review

      3.0
      Jun 7, 2024
      High risk authenticator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, nice HSA contribution, great paid time off.

      Cons

      Unattainable goals. Master and senior authenticators are unfriendly and cliquey. Not much room for growth. Overall stale low moral across the warehouse. Really strict infraction policy. If you make one attention based mistake it’s a level three write up that doesn’t fall off for six months. Preventing you from moving up or out of the department. They want you to push numbers but have pristine performance. It’s extremely stressful.

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      The RealReal Response
      1y
      Thank you for sharing your feedback. We are happy to hear you are satisfied with our benefits package. At The RealReal we strive to cultivate a culture of belonging and that starts with making all employees feel welcome. While it is important that we maintain certain KPIs to ensure a positive customer and consignor experience, it is also important that we give our employees grace and leverage constructive feedback to improve and maintain performance. We are consistently re-evaluating our performance metrics against team performance and business needs to ensure there is a healthy and achievable standard set. We never intend for our employees to feel stressed about their performance, and if there are specific instances or concerns with your performance that you would like to discuss, I encourage you to reach out to HRPerth@therealreal.com or leverage the AllVoices platform. Thank you again, for your insightful feedback, and we hope to hear from you soon.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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