Decent - IT Technician II The RealReal Employee Review

2.0
Aug 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Plenty to do with decent pay & benefits.

Cons

The "culture & values" they proclaim are only skin deep, There is zero interdepartmental communication & turn-over is high in every dept.

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The RealReal Response
1y
Thank you for sharing your feedback. We are happy to hear that you enjoyed the benefits we offer and were satisfied with the pay for the IT Technician role. We are saddened to hear that our culture and values were not effectively promoted during your time at TRR. We are dedicated to continuously improving our employee's experience and will provide leadership with feedback to ensure there is an increase in communication.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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