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      The RealReal

      Engaged Employer

      The RealReal reviews

      :( - Anonymous employee The RealReal Employee Review

      1.0
      Sep 2, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      diverse inventory and nice coworkers

      Cons

      The combination of ineffective leadership, a toxic culture, and insufficient benefits creates an environment that is difficult to navigate and thrive in. The benefits offered by The RealReal are inadequate compared to the demands of the job. compensation does not align with the expectations and challenges faced in their roles, leading to dissatisfaction among staff. lack of support and clarity from leadership, which contributes to a toxic work environment where favoritism and gossip are prevalent. experiences of microaggressions, which further exacerbate the negative atmosphere.

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      The RealReal Response
      1y
      Thank you for submitting your feedback. We are happy to hear that you enjoyed exposure to our diverse inventory and had a great experience with your colleagues. We are saddened to hear that your interactions with leadership led to a disappointing experience with TRR. Please know, we are dedicated to continuously improving our employee's experience and would like to provide leadership with feedback to improve the work environment. If you are comfortable, please submit an All Voices report detailing your experience so that we can look into the matter further. Thank you again for your honest feedback.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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