Terrible work environment - mandatory overtime, low pay, short breaks, and high expectations.
The RealReal Response
1y
Thank you for sharing your feedback. We're sorry to hear that your experience at The RealReal didn’t meet expectations.
We understand your concerns about mandatory overtime, compensation, and break times. These are important issues, and we’re committed to evaluating and addressing them to ensure a better experience for all employees. Your input helps us make meaningful changes, and we appreciate you bringing these matters to our attention.
If you'd like to discuss your experience further or have more suggestions, please feel free to reach out to trrfeedback@therealreal.com.
Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks
Cons
Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.