Great coworkers, not great company values - Business Development Representative (BDR) The RealReal Employee Review

3.0
Dec 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO, bonuses monthly, uplifting work environment.

Cons

Goals created just out of reach so they don’t have to pay us, high turnover rate, extremely high number of calls to make about 90+ a day, lack of communication across all departments causing reoccurring issues.

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The RealReal Response
1y
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the flexible PTO, monthly bonuses, and the uplifting work environment. We understand that meeting goals can sometimes be tough, and we’re always evaluating how we set targets to ensure they’re aligned with both our team’s success and the company’s objectives. We also recognize how important strong communication is, and we’re committed to improving processes and collaboration across departments to address any recurring issues. If you’d like to share any more thoughts or suggestions, feel free to reach out to us at trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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