pressure is not worth the low pay - Luxury Manager The RealReal Employee Review

1.0
Jan 14, 2025
Recommend
CEO approval
Business Outlook

Pros

benefits are good. wfh flexibility

Cons

pressure is unbearable. LOW PAY.

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The RealReal Response
1y
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve appreciated the benefits and the flexibility of working from home. We understand that feeling pressure in your role can be challenging, and we take your concerns seriously as we work to ensure that workloads are manageable and employees feel supported. We also acknowledge your comments about management and are always looking for ways to improve leadership across the organization. We believe in fostering a team-oriented environment, and constructive feedback like yours helps us identify areas where we can do better. If you'd like to provide more specifics or discuss your experience further, please feel free to reach out to us at trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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