Low Pay and Unorganzied Company - Account Manager The RealReal Employee Review

3.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun industry with nice manager

Cons

Horrible pay especially for the area and high dollar items sold

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The RealReal Response
1y
Thank you for sharing your feedback with us. We're glad to hear you enjoyed the industry and had a positive experience with your manager! We understand that compensation is an important factor, and we’re constantly evaluating our pay structures to ensure we remain competitive, especially in relation to the cost of living and the value our employees bring to the company. If you’d like to discuss your concerns further or provide more specific feedback, please don’t hesitate to reach out to us at trrfeedback@therealreal.com.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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