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      The RealReal

      Engaged Employer

      The RealReal reviews

      STAY AWAY - Operations Manager The RealReal Employee Review

      1.0
      Apr 21, 2025
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      everyone who worked at my actual store was incredible. Still friends with every one of them, its the higher ups and people outside of my store that made life hard. Outside of that, other big perk was just seeing product I probably wouldn't have, because I dont shop at high end stores.

      Cons

      we were without ac for months, had roach problems for months, and didnt have a proper break area. didnt even have a break table for months until I ordered one for the team ( not my duty). brought this all to upper management and they had no sense of urgency (hence why it was months) they were breaking multiple osha regulations and didnt care about us at all. rolexs and birkins on the floor out front while we worked in peasant conditions. And eventually I had no choice but to resign bc higher ups didnt like that i was holding them accountable for all of it so they started lying on me and making my job more complicated and difficult. 0 stars. would never recommend, i worked in retail for over a decade and this company is what made me leave that field forever.

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      The RealReal Response
      11mo
      Thank you for taking the time to share your experience. We're saddened to hear that you encountered such serious concerns. The conditions you described do not reflect the standards we aim to uphold, and we take allegations regarding workplace safety and fairness very seriously. We are committed to providing a safe, respectful, and supportive environment for all employees, and we recognize there is always room for improvement. Feedback like yours is critical in helping us identify where we need to do better in areas regarding facilities management, communication, and leadership accountability. If you're open to providing additional details, we encourage you to reach out to us at https://therealreal.allvoices.co/. We value your perspective and appreciate the contributions you made during your time with us.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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