Behind the Times - Luxury Account Executive The RealReal Employee Review

2.0
Jul 4, 2025
Recommend
CEO approval
Business Outlook

Pros

There was a tremendous amount of schedule flexibility.

Cons

The company does not promote tech growth. Pretty stagnant with the resources we have to conduct business. The website and app look and feel extremely antiquated and the competition is gaining popularity because of how easy they are to work with. The Pay also has no transparency. I haven't been with the company for over 3 months now and I am still continuing to get paid from SKUs that are currently being priced dating back to February and March. It's wild- and their compensation structure is overly complicated. I still feel like I will never get paid the correct amount for how much consignment value I brought in.

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The RealReal Response
10mo
Thank you for taking the time to share your experience. We’re glad to hear that you found value in the schedule flexibility during your time with us. We’re sorry to hear about your frustrations regarding tech tools and compensation. While we recognize there is always room to grow, we’ve made significant investments in technology and platform improvements over the past year to better support our teams and clients. We also continue to review and refine our compensation structure for greater clarity and fairness. If there is anything unresolved, please feel free to reach out to https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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