Need to be able to multi-task - Customer Experience Lead The RealReal Employee Review

5.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team, great benefits, good monthly bonus when goals are met. Clients and products are fun to work with!

Cons

Low staffing. Few entitled clients.

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The RealReal Response
10mo
Thank you for sharing your feedback! We are thrilled to hear you enjoyed the team atmosphere, found value in our benefits, and appreciated bonus incentives. At The RealReal, we strive to create an environment where employees have a fun and positive experience. Feedback regarding staffing and clientele is important as we continue to grow. If you’d like to share more, please feel free to reach out at https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

it was really easy and great benefits

Cons

doesn't help to build a real career, and not a lot of learning involved or real experiences

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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