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The UPS Store

Part of UPS

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Great entry level job, not great for long term - Manager The UPS Store Employee Review

4.0
May 22, 2021
Recommend
CEO approval
Business Outlook

Pros

I joined The UPS Store as a graphic designer, and quickly moved up into the managerial role. It was a great way to get my foot in the door and build up my portfolio while also learning basic business management skills. It is also a great way to form connections with other local small businesses. This is definitely a job you can use to your advantage if you can do it right.

Cons

Not a great long-term commitment. Because the stores are all franchised there isn't a whole lot of area for upward growth (or raises) if your store is small. Also, much of your time is spent on the phone with customers who think they are calling UPS, unfortunately in the branding The UPS Store does not distinct itself as separate from UPS, causing confusion in customers who are trying to get help with their packages in the UPS system.

Explore other reviews about The UPS Store

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun Atmosphere, Great work environment, flexible

Cons

Customer Service can sometimes be rough

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers supported each other Some benefits. Bonuses, gift cards etc. Liked working on custom print orders Some times busier than others

Cons

Challenging work environment working with the public Many unhappy customers due to store policies. Must be able to deal with difficult customers daily. Manager was strict

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